iCoStore Company Store Overview -iCoStore Company Store Overview.pdf
iCoStore provides custom apparel, promotional items, and print materials. While we will always strive to do the best we can for our customers, there are certain circumstances which present challenges due to our on-demand production. Please note the following information when placing an order with iCoStore LLC.
VERY IMPORTANT - Payment Information
If paying via credit card, you will be billed from iCoStore, LLC.
Turnaround
Our maximum production time to decorate items is 8 business days plus shipping.
Selection of Items / Returns Info
We have a variety of brands within the store and sizing does vary by brand. A size chart is available on each item below the image. If you have questions about sizes that cannot be answered online, please call our customer service team at 888-839-7366.
For an apparel item ordered from the company store that does not fit correctly and you'd like to exchange or return it:
Note! All apparel items are produced on-demand. Printed/embroidered items are not inventoried. The expense for items that are returned will be charged to the Association. To minimize the expense, please take the following steps:
1. See if the item will fit someone on your team or in your office or keep the item for a future customer giveaway or a new teammate.
2. If you must return the item, email customerservice@icostore.com or call 888.839.7366. This information is also at the bottom of the company store website under Ordering/FAQ's.
The company store vendor (iCoStore) will guide you through the return process. You can exchange for a different size or order something different. The item you're returning must not have been worn and preferably be returned in its original packaging.
3. Remember to add a review of the item you're returning and how it fits to help those who may be considering ordering that item.
Questions? Contact Customer Service at:
888-839-7366 or 480-621-4621
customerservice@icostore.com
Shipping Information
Shipping times vary depending on your location and the ship method selected. Please allow 1 to 5 business days for delivery, depending on your location. Most orders ship from Tempe, AZ.
Sales Tax Information
We charge and withhold sales tax for in most US states. Sales tax will be added to your order at checkout.
Acceptance of these Terms and Conditions
By using this site, you expressly agree to be bound by these Terms and Conditions, the Terms of Use published on this site, Privacy Policy published on this site, and all applicable laws and regulations governing the site. We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on this site. If you violate these Terms and Conditions, we may terminate your use of the site, bar you from future use of the site, and take appropriate legal action against you.